I ordered my battery pack with #12 wire, however the battery arrived with #18 wire. After contacting the company to rectify the issue I was told #12 gauge wire cannot be placed on the battery pack as requested (even though this is an option on the website and how the invoice was marked!). When I asked if they would accept a return on the misleading item I was told they will not accept returns on custom built battery packs.
Be careful what you order from this company...